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How We Handle Your Information

We collect only what's needed to run your account, process deposits through bKash, Nagad and Rocket, and keep your login secure.

Account data for login and walletPayment details for bKash, Nagad, RocketDevice info for session securityContact records for support history
Jaya Apps How We Handle Your Information
DATA PRACTICE

How We Protect and Manage Your Records

Every deposit, withdrawal and login passes through SSL encryption so payment details and account credentials stay secure in transit. We store hashed passwords — our own team can't read them — and require OTP confirmation for withdrawals above a threshold. Session cookies expire after thirty minutes of inactivity; you can clear them manually in browser settings. Data requests and account deletion follow a verification protocol to prevent unauthorised changes.

Encryption Standard All account pages, payment forms and API calls use TLS encryption. Your bKash PIN, Nagad OTP and Rocket credentials never touch our servers — those authenticate directly with the wallet provider during each deposit.
Cookie Management We set session cookies to keep you logged in and preference cookies to remember language and currency. No third-party ad trackers. You can disable cookies in browser settings, but login and wallet features won't work without session state.
Account Security Steps Two-factor authentication via SMS is available in account settings. We log device fingerprints and flag logins from new locations. If unusual activity appears, we pause withdrawals and send an SMS alert before releasing funds.
Data Retention and Deletion Transaction records stay archived for six years to meet payment-auditing rules. Marketing profiles and session logs delete ninety days after account closure. Request full data export or account deletion through support — we verify identity via registered phone.
POLICY CONTACT

Reach Us About Privacy Questions

If you have a question about how we use your data, want to request a copy of what we hold, or need to update account details, our support channels are open. Live chat handles most requests in real time; email works for document attachments or detailed explanations. We route privacy-specific inquiries to the compliance desk and aim for a response within two business days.

Live Chat Open the chat widget in the account menu — fastest route for data-access requests, account corrections and cookie questions. Support staff verify your identity with account details before discussing personal records.
Email Support Send privacy inquiries to our support address — include your registered phone number and a brief description of what you need. Expect a reply within forty-eight hours; document requests may take up to a week.
FAQ Archive Browse common privacy topics in the help centre — covers data retention, cookie settings, how we verify withdrawals and what happens when you close an account. Updated each quarter to reflect policy changes.

Common Questions About Your Data

We ask for your mobile number, a password, date of birth and preferred currency during registration. When you make your first deposit via bKash, Nagad or Rocket, we record the wallet account number for withdrawal verification and fraud checks.

We share transaction details with payment providers — bKash, Nagad, Rocket, banks — to process deposits and withdrawals. Fraud-prevention services receive hashed device fingerprints and IP logs. We don't sell contact lists or share account data with advertisers outside our own promotional messages.

Contact support via live chat or email with your registered phone number. We verify your identity, then send a PDF export within seven business days covering account history, transaction logs, session records and any saved preferences.

Yes. Email support requesting account closure; we verify your identity and confirm any pending withdrawals are settled. Marketing profiles delete within ninety days; transaction records archive for six years to meet payment-auditing requirements, then purge automatically.

Session cookies keep you logged in; preference cookies store language and currency choices. No cross-site ad trackers. You can disable cookies in browser settings, but login, wallet and game-launch features require session state to function.

Your wallet PIN and OTP codes authenticate directly with the payment provider — they never pass through our servers. We store only the wallet account number you used, encrypted at rest, for withdrawal matching and fraud prevention.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.