Reference

Legal Terms That Govern Your Account

Your use of Jaya Apps is subject to the terms set out here, and access depends on your local law and eligible regions.

Account EligibilityJurisdiction-Dependent AccessbKash · Nagad · Rocket CoveredData Retention Policy
Jaya Apps Legal Terms That Govern Your Account
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the security of your account and personal data seriously. Here is how we manage it in practice.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable financial and legal obligations.

Cookie Policy

We use session and analytics cookies to keep your account secure and to understand how the platform is used. You can manage cookie preferences from your browser settings.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone, including anyone claiming to be from our support team.

Data Requests

You can request a copy of your account data or ask us to correct inaccurate details by contacting support with your registered bKash or Nagad number for identity verification.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If a term is unclear or you need to raise a formal concern, these are the direct routes to our team. We aim to respond to legal and account queries within one business day.

Live Chat Open the chat widget from your account dashboard — available during standard Bangladesh business hours for account and policy questions.
Email Support Send your legal query or account dispute to our support address. Include your registered mobile number so we can locate your account quickly.
Help Centre Our help centre covers account terms, wallet policy, and eligibility questions with step-by-step answers you can check before contacting the team.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and eligibility. If yours is not here, contact support directly.

Account eligibility depends on your local law and the regions we currently serve. You are responsible for confirming that online gaming is permitted where you are located before registering.

Contact our support team with your registered mobile number. We will verify your identity and provide your account data within the timeframe required by applicable policy.

Yes. Submit a deletion request through support. Some data may be retained for a legally required period even after your account is closed, as set out in our retention policy.

Pending withdrawals to bKash, Nagad, or Rocket are reviewed during any suspension. Funds that are not subject to a dispute are returned to your registered wallet after the review is complete.

We post updates directly on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check this page periodically for the current version.

Start with our live chat or email support to raise the issue formally. If the matter is unresolved, the escalation path is set out in the disputes section of our full terms document.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.